Order & Shipping
Order processing time is dependent on the item you are buying (i.e. In Stock, Personalised).
In Stock: We have these items in house and they are ready to be processed and shipped to you in 1 business day。
Personalised: Our jewellers need to craft the item especially for you. These are the personalised engraving orders. Please allow 2-4 business days for your jewellery to be made and sent out to you.
A confirmation email with a tracking number will be sent to you once your order has been dispatched.
You can keep track of your parcel activity by using this link:
For orders within Australia:
Australia Post: https://auspost.com.au/mypost/track/search
For international orders:
DHL eCommerce: https://ecommerceportal.dhl.com/track/pages/customer/trackItNowPublic.xhtml
DHL Express: https://www.dhl.com/au-en/home/tracking.html
Australia Post
Orders under $75
-$6.99 Standard Shipping (2-4 business days)
-$11.99 Express Shipping (1-2 business days)
Orders over $75 will be eligible for FREE Standard Shipping.
Orders over $149
Orders over $149 will be eligible for FREE Express Shipping.
Please check Australia Post website for any delivery delays within your area: https://auspost.com.au/receiving
Orders under $99 NZD
-$7.99 NZD Standard Shipping (3-5 Business Days)
-$19.99 NZD DHL Express Overnight Shipping (1 Business Day)
Orders over $99 NZD will be eligible for FREE standard shipping
Orders $149-$219 NZD
-$9.99 NZD DHL Express Overnight Shipping (1 Business Day)
Orders over $219 NZD will be eligible for FREE DHL Express Shipping
Orders under £99
-£7.99 Standard Shipping (3-5 Business Days)
-£19.99 DHL Express Shipping (1-3 Business Days)
Orders over £99 will be eligible for FREE standard shipping
Orders over £149-£219
-£9.99 DHL Express Shipping (1-3 Business Days)
Orders over £219 will be eligible for FREE DHL Express Shipping
Orders under $99
-$7.99 Standard Shipping (3-5 Business Days)
-$19.99 DHL Express Shipping (1-3 Business Days)
Orders over $99 will be eligible for FREE standard shipping
Orders over $149-$219
-$9.99 DHL Express Shipping (1-3 Business Days)
Orders over $249 will be eligible for FREE DHL Express Shipping
Orders under $99
-$7.99 Standard Shipping (3-5 Business Days)
-$19.99 DHL Express Shipping (1-3 Business Days)
Orders over $99 will be eligible for FREE standard shipping
Orders over $149-219
-$9.99 DHL Express Shipping (1-3 Business Days)
Orders over $219 will be eligible for FREE DHL Express Shipping
All other countries will have:
Orders under $99
-$9.99 Standard Shipping (3-5 Business Days)
Free Shipping For Orders over $99
We can only update or cancel your order if it hasn’t been processed or packaged. As soon as you can, please email us with your order number and details of the changes you’d like to make to your order.
There may be duties or taxes incurred by your order that you are responsible for. We does not include these fees in our final prices. Duties and taxes are determined by final destination. Please contact your local custom office for details on how duties and taxes are calculated and paid.
For orders that are shipped within Australia, we ship to PO Boxes.
For orders that are shipped internationally with DHL to countries such as New Zealand, United Kingdom, United States, Canada etc, we are unable to ship to both PO boxes or Military addresses. Please ensure that you have a suitable address available.
Returns & Exchange
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
We offer returns within 30 days for refund. Please make sure that all original packaging is intact and there are no signs of wear on the jewellery pieces. We will not be able to refund your original shipping fee as it is an incurred cost.
Please keep in mind we do not offer returns or exchanges for Personalised items as they are made uniquely for you. We also do not offer returns or exchanges for earrings due to hygiene reasons.
Please note a 10% restocking fee will apply for cancelled and returned orders. This is to cover standard merchant processing and third party fees.
Just email us directly and we’ll take you through the process.
You can certainly exchange your jewellery for another style you like from our store. However personalised items are excluded from this was made and crafted just for you, and is unique to each customer. Please contact us for an exchange and we can organise this for you.
Materials & Care
All jewelry is designed in our studio, based in Melbourne, Australia. We have a range of jewelry made from Gold Vermeil, Solid Gold and Gold Plated.
Most of our jewelry are made with Gold Vermeil, which is with thick 18K Gold on 925 Silver.
Your jewellery is made with high quality craftsmanship and is made for everyday wear. It is important to take care of the pieces so it goes a long way. When you are not wearing your jewellery, store the jewelry pieces in the pouch it came in, away from sunlight.
To maximise the longevity of your jewellery, please follow these care guidelines:
By following these tips, you'll help ensure your Camile and Stone jewellery remains beautiful for years to come.
Some of our jewellery are waterproof which is under the Waterproof Collection. We recommend to not expose your jewellery to water for several reasons:
Damage to plating: Water can erode and damage the plating on sterling silver or vermeil pieces.
Delicate design: Our jewellery is designed to be fine and delicate, making it susceptible to breakage if force is applied.
Crystal dulling: Exposure to chlorine or salt water can dull crystals.
Tarnishing: Gold-plated jewellery may tarnish due to various factors, including:
Solid gold jewellery is generally more resistant to these elements. However, due to its fine design, it can still break if caught in swimwear or tangled in hair during swimming or showering.
To preserve the beauty and integrity of your jewellery, we recommend removing all pieces before swimming, showering, or engaging in water-based activities.
Tarnishing is a natural occurrence, especially with gold-plated jewellery. This process can be accelerated by:
To minimise tarnishing:
Remove your jewellery before sleeping, exercising, showering, and swimming.
If tarnishing has occurred, try these solutions, try using our Jewellery polishing cloth.
Remember, some level of tarnishing is normal for certain types of jewellery. Regular care and proper storage can help maintain your jewellery's appearance for longer periods.
Yes, we only use high quality, socially responsible diamonds sourced from suppliers who follow ethical practices.
Warranty
We guarantees your jewellery to be free of manufacturing defects for 12 months from date of purchase. Manufacturing defects include clasp breakage, missing pave stone (stone under 0.01ct), loose diamonds or loose prongs. Manufacturing defects do not include wear and tear, scratching, stretched chains, lost jewellery or jewellery damage due to improper cleaning or storage.
Sizing
You can find your ring size with our guide here. If you are stuck between two sizes, we recommend going one size up.
If you need more help with deciding your ring size, reach out to our Customer Care team anytime!
Engraving
Our jewelers need to craft the item especially for you. Please allow 3-5 business days for your jewellery to be made and sent out to you.
As all engraving pieces are made uniquely for you, we do not accept exchanges or returns for this type of item.
